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Return and Exchange

Our aim is that you are satisfied with everything you purchase from our online store. If this is not the case, you can return your product within 7 days of the delivery date. The product must be in its original packaging, double boxed, unused and undamaged and you will receive a refund, minus original shipping costs and a 15%-25% re-stocking fee. We do not cover the return transportation costs, nor carry responsibility for the return shipping of the product. The item should be insured for the full amount paid on the original order. Should the product arrive damaged at our premises we will deduct the according amount from the refund. If you would like to return the item, please send an email to exchanges_returns@manhattanhomedesign.com for a RMA number and the next steps on returning your item. Any merchandise returned to us without authorization will be refused. Returned items must be in the original packaging and must contain all accessories originally provided. Return and outbound shipping costs are covered by the customer.

The refund or exchange will be processed within 10 business days once the product has been returned to our premises and after the inspection has confirmed the product is in its original condition.

Customer is responsible for all outbound shipping costs of all exchanged items. If an item is part of promotional "FREE SHIPPING" or subsidized shipping, the actual cost of the shipping will be fully deducted from credit.

Once your returned item(s) have been received, inspected, and deemed to be in original condition, you will be refunded the full amount reflected on your order, minus the actual outbound freight costs we absorbed and waived under the "Free Shipping" promotion.

If any returned item is returned to us with shipping damage, it is the customer's responsibility to file a freight claim and seek reimbursement from the carrier.

In case of a product exchange, all shipping, handling, administrative, processing and restocking fees will be deducted from the final amount. If there is any balance, it will be issued in the form of store credit, no exceptions

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