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Damaged Goods

Freight Deliveries: ManhattanHomeDesign.com guarantees a safe delivery using the best possible logistic companies. In the unlikely event of freight damage with any of the delivery companies, we ask that you do your part and inspect the package for any damage upon receipt. Upon receiving your shipment, the customer must inspect the package for any holes, gouges and/or marks. A distressed package is a potential sign that the item was damaged in transit. ManhattanHomeDesign.com will be able to handle any damage claim only if the customer notes the condition of the carton upon receipt (on the delivery receipt) at the time of delivery. Please note on the delivery receipt �damaged in transit� and list specifics. If the damage is not noted at this time, a claim cannot be placed against the shipping company nor a refund, replacement, nor return to ManhattanHomeDesign.com can be made. Customer must keep all original packaging for 14 days after delivery. In the event of any attempted credit card charge back or dispute resolved in favor of Manhattan Home Design, Manhattan Home Design reserves the right to charge Company $25.00.

FedEx or Small Carrier Deliveries: Upon delivery, if the packaging is visibly damaged, please take a look at the contents. If the extent of damage requires a full replacement item, please reject the package. If a small damage (such as a handle, caster, button or any other small piece) has occurred, accept the package, take 3 pictures, email them to us and we will identify the exact same piece and we will send that specific replacement piece as quickly as possible. If damage is found after delivery, please emailcustomerservice@manhattanhomedesign.com within 24 hours. All claims MUST be made within 24 hours of receipt of merchandise. Customer is responsible for inspecting merchandise contents and condition within those 24 hours. Customer must keep all original packaging for 14 days after delivery.

Local Deliveries: Upon delivery, please inspect the item and note any damage on the delivery receipt. If there is significant damage and a full replacement item will be needed, please reject the package. If a small damage (such as a handle, caster, button or any other small piece) has occurred, accept the package take 3 pictures, email them to us and we will identify the exact same piece and send that specific replacement and we will send a replacement piece as quickly as possible. All claims MUST be made within 24 hours of receipt of merchandise. Customer is responsible for inspecting merchandise contents and condition within those 24 hours. Customer must keep all original packaging for 14 days after delivery.

All damages must be reported within 24 hours of receipt of product. If you wish to return due to damage, the item will be treated as a return and all restocking fees and return shipping will be applicable. Customer must keep all original packaging for 14 days after delivery. If you receive a damaged item, please fill out the following Contact Form. A description of the problem and an image depicting said issue is required.

Manhattan Home Design cannot be held responsible for any accident or injury involving or relating to furniture manufactured, bought, sold, or drop-shipped from ManhattanHomeDesign.com.

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