Delivery Attempts and Information

Freight Deliveries: For residential freight deliveries, the freight company will call prior to delivery to set up a delivery appointment. If you miss your delivery appointment, a new appointment will be made and you will be charged a $75 re-delivery fee. For business freight deliveries, the delivery will be made during normal business hours. All freight deliveries are curbside and require the customer to retrieve the merchandise from the truck. If you require additional services, such as a liftgate or inside delivery, please email for a quote.

FedEx or Small Carrier Deliveries: FedEx or any other small carrier will make three attempts to deliver the item. If you are unable to accept delivery, call 1.800.Go.FedEx to make further arrangements. If the item is sent back to our warehouse, you will be responsible for the additional re-shipping/delivery charges. You will also be charged a $50 re-shipping fee to cover warehouse and administrative costs. All FedEx deliveries are sent via FedEx ground. All FedEx deliveries are curbside. Please allow 24 hours to 48 hours for FedEx to reflect your tracking information to active in the system.

Local Deliveries: For local deliveries, you will be emailed a 3 hour time frame 24-48 hours prior to delivery. If the given time frame does not work for you, please notify us immediately. If you miss your delivery time frame, we will set up a second appointment and you will be charged a $75 re-delivery fee. All local deliveries are curbside. If you require additional assistance, please send us an email to for a quote.

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